Homefire - Approved Coal Merchant

Modified on Mon, 20 Nov 2023 at 11:17 AM

As members of the Approved Coal Merchants Scheme (ACMS), Homefire Group is signed up to a strict consumer charter, which is a guarantee of the standards and service we supply.

We promise to...

  • Supply only coal and smokeless fuel correctly described, prepared and delivered in a proper manner
  • Advise customers which fuels are suitable for use in their appliance and comply with Clean Air Legislation
  • Ensure that complaints will be investigated promptly and resolved to mutual satisfaction
  • Give priority to orders notified as urgent on account of illness, old age or infirmity
  • Provide a detailed price list
  • Be insured against Public and Products Liability
  • Abide by the Coal Trade Code

You should always buy your fuel from ACMS members to protect yourself against inferior products and poor customer service

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