Payment Methods

We offer a number of different payment methods on our websites and in our call centre or depots:

FAQ's

Q: What is a Variable Direct Debit?

A: A Variable Direct Debit is one of the simplest ways for you to pay.  You simply provide us with a Variable Direct Debit mandate form (like you would when setting up a normal Direct Debit), but instead of taking a fixed amount of money each month, we only take what you owe us after an order is placed and delivery has been completed.  As its a Direct Debit it is protected by the Direct Debit Guarantee, so should anything go wrong you won't lose out.  We recommend this payment method to all our offline customers for its ease of use and security.

Q: How does a Direct Debit Work?

A: Pay us a fixed amount each month to help spread the cost of your heating bills.  We keep a running total for you and manage how much you pay each month.  It's exactly the same as the typical set up most people have with their other utilities such as Gas or Electricity.  Simply ask us for a Direct Debit mandate form.

Q: Why don't you accept Cash or Cheques?

A: Unfortunately accepting and processing cash or cheque payments is becoming increasingly difficult:

• Our drivers and depot staff are at risk every time they carry large amounts of cash 
• The Banks themselves do not want to handle these types of payments and seem to put more and more barriers in the way, including refusing a cheque if not made out correctly to Homefire Group Limited
• There are far less local bank branches available to take these payments 
• This makes processing cash or cheque payments incredibly slow, which on occasion has held up delivery of a customer’s next order or triggers our debt chase process